Purchasing from Lover Laura Laser Designs is incredibly convenient. Simply explore our store, select the desired items, personalise them as needed, and add them to your shopping basket. Once you're done choosing, click on 'Checkout' and provide a few essential details to finalise your order.
We aim to dispatch your products within 1 to 3 working days for gifts and 5-10 working days for wedding items, each item is made to order, In some cases, however, it may take a little longer.
In the event that the item is unavailable, we will reach out to you and provide an estimated delivery timeframe. If this is not suitable for you, we will promptly issue a refund and cancel the order.
When you purchase multiple items simultaneously, we strive to deliver them together. However, please be aware that we cannot guarantee this due to factors such as size, weight, and item availability.
For shipping your product, we utilise various courier services such as Royal Mail, EVRI, UPS, or similar, depending on the size of the item you have purchased.
In some cases, we may require your phone number so that we or the courier service we employ can get in touch with you regarding the delivery.
Kindly be aware that the product images may occasionally vary slightly but accurately present the actual product. The colours and shades of the images might appear different due to the type of screen or monitor being used.
All images used for products can be sent via our website messenger or via email to email@example.com.
We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition. We do not require customers to return any items. Photo evidence will be sufficient for any discussion.
We do not accept returns on non-damaged personalised items.
Your rights to return goods are protected under the EU Distance Selling Directive.
You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, we are unable to provide a cancellation.
By purchasing an item from us, you are implicitly requesting us to arrange a delivery on your behalf. We will make every effort to deliver your order to your UK address within 7 working days for gifts and 14 working days for wedding items, excluding weekends and bank holidays.
Please note that unforeseen delays can occur, and Love Laura Laser Designs cannot be held responsible for any delay or failure to deliver within our estimated time frame.
It is your responsibility as the customer to provide us with accurate delivery address details. We cannot be held liable for any financial loss resulting from postage if an incorrect address has been supplied to us.
Certain items may require a signature upon delivery. Please ensure you or an authorized person is available to sign for the delivery. If someone other than the named customer at the specified delivery address signs for the package, the named customer remains liable for the item.
Upon receiving your products from the courier, it is of utmost importance to thoroughly inspect the packaging for any damage before signing the delivery note. If you receive an open or damaged parcel, please notify us immediately.